Site5 Overview

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Site5’s website welcomes a non-threatening vibe; everything is laid out clearly and concisely, which could be very nice for beginners. Even better, Site5’s 45-day money back guarantee makes sure that you can try its services out and, if unsatisfied, move on without any harsh cancellation fees. Again, this is great for first-timers who can use the chance to test the hosting and opt out if need be. For those of us who simply love deals and discounts, Site5’s Coupons & Specials page offers $1 hosting for one month on its VPS 2 plan (cloud hosting) or a complimentary domain name for one year.

Ease of Use

Site5 offers hosting on servers spread all over the globe; in a world where every nanosecond of data transmission time matters, this becomes quite relevant. For one, it gives you the option of choosing a server that is closest to most of your clients. Site5 also uses Cpanel as its control application, which is known to provide service to those with even the most basic knowledge. Conversely, experienced users might find working on Site5 a little too restricting. This is especially true if a user wishes to have more hands-on control of the inner workings of his or her website.

cPanel has been customized for Site5 and called “SiteAdmin”. SiteAdmin integrates directly with Site5’s account manager (called Backstage) to create a fluid and easy-to-navigate experience. If there are more than one domain, the webmaster can have Multisite features added (some hosting plans only).

Features

With Site5, a webmaster can grant access to others for help with running their site. This not only promotes a community feel, but might give you confidence that someone like you is helping solve the issues that everyday webmasters run into. Furthermore, webmasters can earn some extra cash by joining Site5’s reseller program. As if this isn’t cool enough, you can also take advantage of the company’s unlimited disk space policy included in all of its hosting plans. Feel free to register as many domains as you want without the limits that other hosting companies administer.

Site5 also supports a myriad of applications. WordPress blogs are supported and so too are its plug-ins. For those looking to set up a store, Site5 allows for e-commerce hosting on all three of its plans, and makes tools available to the webmaster to create fully functional and highly secure commercial sites. You can buy a dedicated IP address and Dedicated SSL certificate to create consumer confidence in your store and easily add scripts for popular shopping carts such as CubeCart, OS Commerce and Zen Cart.

Customer Support

The company prides itself in not outsourcing its support. This, Site5 says, allows customers to talk to technicians who know what is going on and how things work, while also avoiding issues that might arise from simple miscommunication. This enables the resolution of problems thoroughly and within a short period of time. Site5 also guarantees timely customer support by promising to credit customers’ accounts if they haven’t heard back from Technical Support within 6 hours. Rest assured knowing that support is offered 24/7 and can be requested via email, chat and over the phone. Customers also have access to a knowledgebase and a “Q & A” forum to help with resolving issues.

Pricing

Site5 offers three hosting plans: hostBasic, starting at $4.95, hostPro at $8.95 and hostPro+Turbo at $11.95. Disk space and bandwidth is unlimited in all three plans. One thing that makes Site5’s hosting unique is that prices vary from location to location. For example, the prices of the three plans become $9.95, $13.95 and $16.95 when the server is located in Sao Paulo. The most significant differences between the three plans is the number of websites that are hosted (only 1 in hostBasic, and unlimited on the others) and the fact that multiple site administration and a dedicate IP address only comes with hostPro + Turbo.

The Good

Ideal for beginner webmasters

The Bad

None

The Ugly

You might have to pay more if your server is located in one of the pricier territories