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Hosting24 Overview
Hosting24 focuses on providing shared hosting, reseller web hosting and VPS hosting with the best possible customer experience. Founded 8 years ago, Hosting24 has quickly become one of the most trusted hosting solutions providers in the game and has the customer reviews to show that its products and services are making a lot of customers very happy. With 99.99% uptime, highly-acclaimed customer support and a 30-day money back guarantee, Hosting24 currently hosts more than 25,000 business domains; giving customers an excellent value for their money. Hosting24 offers high end web development tools, data security and lots of great features for any of its shared hosting packages and even offer a free premium domain for either Silver or Gold subscribers.
Ease of Use
For a shared hosting solution to receive the kind of positive feedback that Hosting24 has consistently received, it requires intelligent planning, intuitive interfaces for development tools, fantastic customer support and a smooth migration. Hosting24 has all of this and more. The host offesr free website transfer services so that your existing website content can be hosted with Hosting24 without any hassle. They will also assist in the domain transfer process to complete the migration to Hosting24. The customer support is such a critical component of any comprehensive hosting solution. The Hosting24 staff is well-trained and friendly and resources are available 24/7, but not necessarily in the manner that you might prefer. Live Chat support is provided, but it’s unclear from their website when those services are available, and whether or not phone support is even an option.
Some suspicion is raised, however, when looking at the 100+ client reviews on the Hosting24 website. Using a 5-point grading system in five different service categories, you would expect a true reflection of customer experience to contain more 2s and 3s; but hardly any are to be found. If the reviews are indeed accurate, then you would expect Hosting24 has more awards than they can fit on their mantle.
Features
Contemplating the rich set of features that a web hosting solution provides will help you determine whether or not you’re getting a good value. Hosting24 offers a wealth of web development tools, including the option to use one of three website building tools. Most web hosting solutions provide one website building tool, and amazingly, there are those companies that don’t provide any such tool in their packages. TvSiteBuilder Pro, Zyro SiteBuilder and Softaculous are provided with either of the two shared hosting plans Hosting24 offers. Conveniently, there are demos viewable for TvSiteBuilder and Zyro SiteBuilder from the Hosting24 website, so you can get an idea of what you’d be working with.
For the money, it’s hard to find a shared hosting solution that offers as much as Hosting24 does. Free premium domain, unlimited bandwidth, unlimited disk space and instant free activation are four reasons why you should take a close look at the Silver or Gold shared web hosting packages that Hosting24 offers. Furthermore, your data is backed up every 7 days automatically, but in case you want more control and frequent backups, you can do additional backups via your control panel whenever you deem necessary.
Hosting24 gives you features and control, so more experienced web developers won’t feel limited it comes to things like Email support. There are numerous webmail clients supported, and applications like Mac Mail, Thunderbird, Outlook, Microsoft mail and others are available with spam protection, Email forwarding and more. Web developers should be satisfied that the primary web programming languages are supported: PHP, MySQL, JavaScript, HTML, RoR, Python and Bash.
Customer Support
For a company that prides themselves on such overwhelming customer feedback, it’s a little disappointing that phone support isn’t an option at any subscription level. Although technically available 24/7, companies can claim such customer service achievements simply by making their support portal available online at all hours. Hosting24 claims that server systems are monitored 24/7 and administrators will “ensure the stability for the end user” if needed. This can be perceived as a comforting statement by some, but it seems like the level of support that is expected of a company that makes customer satisfaction their #1 priority.
PRICING
Hosting24 offers two shared web hosting plans:
Silver – $4.84/month for free premium domain, unlimited bandwidth, unlimited disk space, instant free activation, 30-day money back guarantee.
Gold – $7.84/month for free premium domain, unlimited bandwidth, unlimited disk space, instant free activation, dedicated IP address, custom Nameservers, 30-day money back guarantee, add-on domains and anonymous FTP.
The Good
Good value on their shared web hosting plans
Generous features such as multiple website building tools is rare among other hosting solutions
The Bad
Customer service is marginally more robust than other shared hosting solutions, but less than what is promised
The Ugly
Reliability ratings seem to be the questionable category, based on client reviews posted on their site